Terms & Conditions - Twisted Nozzle Pressure Washing
Service Terms, Policies & Customer Agreement
1) Legally Binding Agreement:
By signing a contract with Twisted Nozzle Pressure Washing, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages.
2) Product Warranties:
All warranties are limited to those offered by the manufacturers of the products used. Twisted Nozzle Pressure Washing makes no additional warranties. If you ever have a concern regarding our work, Twisted Nozzle Pressure Washingshould be notified immediately.
3) Water Usage:
By signing this agreement, you agree to provide Twisted Nozzle Pressure Washing the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.
4) Electrical Usage:
By signing this agreement, you agree to provide Twisted Nozzle Pressure Washing the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.
5) Color and Tone Concerns:
The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Twisted Nozzle Pressure Washing and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.
6) Courtesy:
While Twisted Nozzle Pressure Washing is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
7) Payments:
Payments to Twisted Nozzle Pressure Washing are due as outlined in the approved estimate or contract. We accept cash, check, and electronic payments including Zelle, Cash App, and Venmo. Unless otherwise agreed to in writing, full payment is due immediately upon completion of the job. Deposits may be required to secure scheduling. Late charges may be applied to unpaid balances, and Twisted Nozzle Pressure Washing reserves the right to suspend or refuse future services for accounts with outstanding balances. The customer agrees to pay any collection costs incurred, including administrative fees, collection agency fees, court costs, and reasonable attorney fees. By approving service, the customer agrees to these payment terms.
8) Scheduling:
Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
9) Removal & Replacement of Deck Contents:
Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
10) Damages:
Twisted Nozzle Pressure Washing is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, leaders, or improper caulking.
Certain surfaces such as vinyl, aluminum, painted surfaces, and stucco may have oxidation from sun exposure and weathering. Cleaning may remove this oxidation, which can cause streaking, uneven appearance, or color variation. These results are due to the pre-existing condition of the surface, and Twisted Nozzle Pressure Washing is not responsible for such effects. In every aluminum siding case and in some cases with vinyl siding, the sun and weather may bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials, may cause these faded areas to become more noticeable. Twisted Nozzle Pressure Washing will not be responsible for such conditions. Twisted Nozzle Pressure Washing will not be responsible for loose mortar, grout, or other materials that may dislodge during the cleaning process.
11) Stains:
Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
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12) Watertight:
Twisted Nozzle Pressure Washing Services expects your property to be in good repair and weathertight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Twisted Nozzle Pressure Washing Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Twisted Nozzle Pressure Washing cannot guarantee removal of artillery fungus from exterior house surfaces.
13) Window Spotting:
Windows may become water spotted as a result of our services. Window cleaning is NOT included.
14) Concrete:
The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.
